My husband and I checked in late and wheb we got on elevator there was an older man clearly with a young prostitute which "security" didn't mind at all. Smoke is not supposed to be in lobby, but it is filled with it. People were even holding their babies and smoking. It's not the kind of place I thought it was. More like a trashy low class Vegas wanna be hotel. We felt like we were in a Motel 6.
There was no hot water so we had to take luke warm showers. We couldn't switch because we booked through Expedia, but we will never go back. We switched rooms 3 times and it still felt so dirty. Needs to be updated and the pictures on the website and very misleading. The bathrooms are disgusting and old. We had a toilet leak in the first room we were put in. I would NOT recommend this and I travel twice a month.
I'm also a member of the media and will be writing a terrible review about this hotel in magazines, etc.
We appreciate your feedback on your visit. Please know that we take each review to heart and are truly sorry that your experience with us was not a good one. We pride ourselves in being a luxury hotel that provides the best in service and amenities to our guests, along with comfort and cleanliness. That being said, we would love to speak with you further about your visit as it sounds like there were many issues that need to be addressed and rectified.
Would you mind emailing us at mtkgint silverleacy. Thank you, and we look forward to hearing from you. My other half and I have been to Reno just a few times, we haven't had the pleasure of staying at the silver legacy yet it's always booked out!
